Shipping & Delivery Terms and Conditions

Shipping & Delivery Terms and Conditions

These Shipping & Delivery Terms (“Terms”) govern all orders placed through the Yee Lee Oils & Foodstuffs (S) Pte Ltd website (the “Site”).

By placing an order, you agree to be bound by these Terms.

• Delivery is available within Singapore only, unless otherwise stated.
• We currently do not support international shipping.
• Certain restricted or remote areas may not be serviceable.

• Standard delivery: 2–5 working days from order confirmation.
• Delivery timelines may vary depending on order volume, product availability, and public holidays or peak periods.

We do not guarantee exact delivery dates or times.

• Delivery charges (if applicable) will be displayed at checkout.
• Free delivery may be offered for orders above a specified minimum spend.
• Additional charges may apply for urgent or same-day delivery, re-delivery attempts, or special handling requirements.

• Orders are processed only after full payment is received.
• Orders placed after the cut-off time (e.g., 3PM) will be processed on the next working day.
• We reserve the right to cancel or reject any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

• Customers must ensure someone is available to receive the order.
• If no one is available, the delivery may be rescheduled and additional re-delivery charges may apply.

• Ownership of products passes to you upon full payment.
• Risk of loss or damage transfers upon successful delivery.

Customers are advised to inspect items upon receipt.

Delivery may be considered unsuccessful due to:

• Incorrect or incomplete address
• No recipient available
• Refusal to accept delivery

In such cases, re-delivery fees may apply and orders may be cancelled without refund of delivery charges.

• Customers must report any damaged, defective, or missing items within 24–48 hours of delivery.
• Claims should be submitted with your order number and photos of the affected items.

We reserve the right to assess and determine eligibility for replacement or refund.

We shall not be liable for delays caused by events beyond our control, including but not limited to:

• Weather conditions
• Traffic disruptions
• Pandemics
• Government restrictions

• Requests to amend delivery address or timing must be made before order dispatch.
• We do not guarantee that changes can be accommodated once the order is processed.